Chief Transformation Officer

Chief Transformation officer


North Sound Accountable Community of Health (North Sound ACH) is an independent nonprofit organization committed to building vibrant and healthy communities, places where all can live full lives. 


We convene diverse individuals and organizations to foster meaningful community-led collaboration leading to equitable well-being, fewer people suffering and struggling and more people thriving.




The Chief Transformation Officer will have the opportunity to create, strategize, and implement initiatives that transform the way we provide clinical and community services, and play an integral role in creating a region where all can feel they belong. This leader will partner with internal and external stakeholders to design and move forward innovative strategies by thinking big and bringing ideas to propel North Sound ACH’s work with long-term results in mind. After collaborating with stakeholders and partner organizations to develop approaches, the Chief Transformation Officer will lead the implementation, with support from North Sound ACH Leadership and Program leadership. 


The Chief Transformation Officer (CTO) is a new leadership role reporting directly to the Chief Executive Officer and partnering with other members of the North Sound ACH Leadership Team to develop and drive forward the key strategies of the organization.  The CTO will directly supervise a team of two (Care Coordination Director, Health Integration Director (~16 indirect reports).


  • Leads strategic and operational processes for North Sound ACH’s internal and external system transformation efforts.
  • Guided by the state’s Medicaid Waiver 2.0, leads transformational planning efforts in collaboration with CEO, COO and CEqO for implementation of regional and state health systems transformation efforts.
  • Research and analyzes shifts in health system delivery, identifying opportunities and plans to mitigate risks for health system users.
  • Advises the CEO, CEqO and COO, to develop strategies that improve internal operational efficiency, effectiveness, and completeness.
  • Responsible for short-term improvements while implementing ideas that have long-term, transformational effects for the organization and potentially the region.
  • Serves as a liaison with WA Health Care Authority, Medicaid Managed Care Organizations, other state, regional and local entities, ACHs and partners.
  • Serves as a broker, considering staff needs and helping come to an agreement about specific changes or policies.
  • Represents the organization’s vision of equitable well-being with key partners, providers, and stakeholders, advocating for a path to help North Sound ACH and its partners meet defined goals.
  • Develops and implements training opportunities to motivate staff and partner networks to embrace change, while providing guidance, modeling, and mentoring.


North Sound ACH is deeply committed to building a ecosystem that delivers professional growth through meaningful work, honest feedback, and a diverse, equitable, and inclusive workplace. All team members, are naturally aligned with our core values and mission, and strive to possess the following:

  • Commitment to Equity: Work to advance equity, racial and social justice.
  • Leadership: Lead by example, maintain professionalism, and leverage communication strategies to promote effective organization change and culture development.
  • Teamwork: Work effectively and respectfully with staff, stakeholders, and community.
  • Efficiency: Manage and prioritize multiple projects, tasks and execute deliverables on time, within scope and budget.
  • Dependability: Demonstrate responsive and responsible behavior in a fast-paced setting.
  • Integrity: Earn the trust, respect, and confidence of co-workers, stakeholders, and community, through honest, forthright, and professional interactions and respect.
  • Self-awareness and self-management: Demonstrated commitment to continuous self-learning, reflection, and growth, especially related to the development of strong equity, diverse teams, and modeling this approach with others.
  • Proactive problem solving: Proactively develop solutions to challenges, including by constantly looking at big-picture progress on the programs team, and by flagging any potential upcoming challenges in the organization overall.
  • Serving as an ambassador for the North Sound ACH: Acts as spokesperson and public presence for North Sound ACH and its community initiatives.


The following skills and competencies reflect the nature of our work, which is collaborative, and inclusive. A successful CTO is an individual who can lead a team, manage short and long term initiatves.  A successful CTO will also have a proven track record modeling and supporting the develop of:

  • Inclusive leadership and management: Brings a clear vision and recognizes the value of divergent perspectives. Approaches leadership with a mindset of “power with” rather than “power over” and regularly includes others in planning and decision-making. Applies best practices in equitable management, translates equity and inclusion into plans for staff development, retention, strategy, and improving culture.
  • Clarity of vision: Routinely provides clear and authentic vision that will speak to the hearts and minds of the staff responsible for the work and show them the path to realize it. Formulates and directs policies and sets strategies for the organization and promotes the organization culture and community impact.
  • Attentive, empathetic leadership: Enthusiasm for meeting and engaging with people. Empathizes with the communities we serve. Listens closely to understand needs or concerns and takes steps based on that input. Takes pride in providing clear, helpful information. Actively engages with staff throughout the organization to promote a values-driven culture and organizational cohesion.
  • Participates in staff development: Coaches, trains, and motivates staff; facilitates staff training; manages employee relations staff performance and takes appropriate corrective action when necessary; and provides advice and counsel to staff on establishing professional growth and development plans for staff.
  • Entrepreneurial and resourceful: Consistently overcomes challenges and leverages resources to creatively solve problems. Proposes solutions to issues without much guidance (but isn’t afraid to ask questions). Proactively asks for help, anticipates problems, and course-corrects where needed.
  • Proven ability to develop and lead high-functioning teams: Create ambitious and clear visions that allow for development of SMARTIE (Specific, Measurable, Achievable, Timebound, Inclusive and Equity-based) goals toward driving impact.


  • Minimum of 7 years of experience in facilitating cross-sector planning with diverse stakeholders in politically complex environments to incubate new coalitions or alliances, and manage multiple, competing interests to reach shared goals.
  • Advanced degree from an accredited college or university in business, health education, public health, health administration, or a related field. Experience directly related to the essential job functions listed may be considered in lieu of an advanced degree.
  • Change management competency: Experience in change management best practices and implementation required, to include competence around human behavioral change required for long lasting organizational change. Ready to take advantage of unexpected opportunities; adapts quickly as things change.
  • Competency in technology and online collaboration tools: Advanced experience with MS Office suite (including Word, Excel, PowerPoint), Google Suite (including Google Docs, Spreadsheets, and Drive), Zoom and other online virtual meeting tools along with ability and desire to learn new applications.


The annual salary range for this role is $96,000 – $130,000. Employees are provided with the following resources, care, and support to do and be the best while working as a part of the North Sound ACH:

  • Flexible work model – this role is mostly remote and requires travel to in-person meetings (~5 days a month)
  • Remote work stipend
  • Transportation stipend
  • Employee Assistance Program
  • Professional development stipend
  • Paid time off: 30 days (combination of vacation, sick and holiday)
  • Healthcare Insurance (medical, dental, and vision)
  • 401k Retirement plan with employer match


For more information about this position, please contact Nicole Leckband at Otherwise, please complete the form below:


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North Sound ACH does not discriminate against any person with regard to race, color, religion, sex, age, national origin, sexual orientation, marital status, veteran or military status, or physical or mental disability. To strengthen our team, candidates from across the North Sound region and from diverse backgrounds are encouraged to apply.



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