Chief Diversity and People Officer
Seattle, Washington, USA
Position Primary Purpose:
In this new position, the Chief Diversity and People Officer (CDPO) will create and lead the execution of the Credit Union’s diversity, equity and inclusion strategy to build a more inclusive culture and attract and retain a diverse workforce. The CDPO will have organization-wide responsibility and authority to promote the awareness of DE&I issues both internally and externally with our members and create metrics to measure the Credit Union’s progress and ensure all DE&I programs are embedded throughout the employee and member experience. The CDPO will collaborate with the leadership team for organizational culture, leadership development, recruiting and retention, training and development, vendor and supplier diversity, policies, procedures and programs and other related areas on issues of DE&I. The CDPO will work to guide and support the DE&I strategy to ensure the Credit Union’s diverse staff have the same opportunities as their peers.
Create, lead and evolve the Credit Union’s vision, strategies and roadmap to advance the organization’s commitment to diversity and inclusion efforts, including implementation of strategic initiatives, best practices, programs and training.
Bring an outside-in perspective to inform and enhance the organization’s current level of understanding and commitment.
Support enterprise-wide goal achievement, executive management oversight, and business line growth while coordinating integration of the diversity plan throughout the organization’s on-going business strategy.
Influence through educating, influencing, mentoring, advising and serving as a change agent for the organization.
Serve as an advisor to the leadership team in the area of DE&I and periodically present and report to the Board of Directors.
Work closely with the VP of HR and Employee Experience, VP of Marketing, VP of Retail Banking, Business Development Manager and the Salal Foundation’s Board of Directors to coordinate DE&I programs and initiatives that support new programs to provide services and products to historically marginalized communities.
Work in partnership with the leadership team to create a DE&I dashboard and establish defined measures of success, targets, trend analytics, incremental short- and long-term goals, and identify areas of opportunity.
Oversee the Human Resources & Training and Development teams to collaborate on programs that oversee the talent acquisition, integration and retention of diverse employees as well as developing and creating training on allyship and implicit bias as well as other diversity related trainings to the organization. Enhance the organizational culture to generate commitment from employees to work toward common goals through effective communication and great leadership and create DE&I leadership development.
Oversee the Facilities and Property Management teams. Work with the Facilities Manager to create a Procurement and Supplier diversity plan to maximize vendor opportunities for Black, Indigenous, People of Color and Women owned businesses as suppliers, contractors, and sub-contractors for goods and services.
Collaborate with organizational business partners to develop integrated DE&I plans to achieve business goals and embed effective DE&I practices into the employee lifecycle, from talent acquisition through succession management. Analyze, evaluate, and report on DE&I in talent programs and processes.
Act as the executive sponsor of Salal’s employee led DivE IN committee and other Employee Resource Groups.
Oversee the department’s budget for diversity related committees and affinity groups and industry memberships.
Build and maintain strong relationships with other CDPOs and actively engage with external organizations to further the organization’s DE&I efforts. Keep current with diversity trends and best practices.
Serve as a subject matter expert to evaluate targeted diversity recruiting initiatives to ensure the right talent is recruited into the organization across all levels, while leveraging industry and internal best practices as appropriate.
Develop strategic plans for employee engagement focused on common needs and initiatives with a goal of broadening awareness of the organization’s culture, strategy, and core values enhancing the Credit Union’s reputation and brand image.
Other Essential Functions:
Maintain updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
Acts as a facilitator to the business units and assists in the development and implementation of best practices throughout the organization.
Interview, select, train, evaluate, supervise, schedule, coach, develop and discipline employees, using appropriate interpersonal leadership skills. Ensure department employees are providing responsive and professional service. Complete employee performance appraisals in a timely manner.
Work independently and as a team member while using discretion in decision-making and sound judgment in problem solving and managing the functions and responsibilities of the role.
Consistently demonstrate Credit Union values, encourage and coach others to consistently demonstrate Credit Union values. Lead and contribute toward effective team problem solving with staff, peer, and management through open lines of communication.
Comply with all state and federal regulations and compliance standards, including: Identify Theft Prevention Program (ITPP), Bank Secrecy Act (BSA), Customer Identification Program (CIP), Office of Foreign Assets Control (OFAC) as well as Credit Union policies and procedures. Complete required compliance training. Ensure required records are retained in accordance with the Salal Records Retention Program and preserved in a careful and secure manner.
Use network PC workstation to access core system software to perform account transactions, queries, and specialized functions for accounts as needed. Utilize all Internet service delivery systems and Microsoft Office Suite to perform duties as needed. Operate and maintain department equipment and troubleshoot as needed.
Perform additional duties as assigned and work in other departments and branches as required.
Education:Bachelor’s degree in business, management, organizational development or related field or equivalent work experience preferred.
Previous Experience:7+ years of experience planning, designing and delivering programs and practices related to innovative diversity, equity and inclusion solutions in a complex, consensus-driven environment with a proven track record of success to meet business challenges. A minimum of 7 years of senior leadership experience in the diversity, equity and inclusion field and people management or team leadership.
Demonstrated Abilities: Experience working effectively with business teams and leaders. Exceptional ability to communicate with varied audiences in writing, verbally, and through presentations. Strong analytical and data interpretation skills with an ability to apply quantitative analysis to DE&I outcomes and use data to influence and drive decisions. Strong business and people acumen and ability to provide counsel to employees at all levels, demonstrating confidentiality, tact, and resourcefulness. Inspiring leader with emotional intelligence, courage and conviction. Understands what motivates different people and builds engaged, passionate, and high performing teams. Ability to manage competing priorities in a fast-paced environment. Demonstrated advanced management skills including work management, staff motivation and development; leadership ability with a focus on promoting collaborative work environments leading teams and projects. Resilient to change and able to drive creative solutions. Demonstrated knowledge of DE&I best practices. Proven record of implementing DE&I initiatives from conception to implementation. Outstanding creative and critical thinking skills and the ability to offer new ideas and approaches to new environments. Strategic thinking and decision-making skills, strong analytical and problem-solving skills, with an employee and member focused mind-set. Superb organizational and project management skills, along with a strong attention to detail. Trusted advisor with a successful track record of building and maintaining strong relationships at all levels of the organization. Ability to work independently and with a team, and to delegate and manage resources effectively. High intellect, good communication skills, interpersonal skills, and strong organizational and time-management skills in order to prioritize competing, multiple tasks simultaneously. Proven coaching and conflict resolution skills. Manages ambiguity well and leads change from the front.
Physical Requirements: Sitting or standing continuously for periods of four hours, communicating verbally, communicating in writing, faculty of seeing and hearing and operating a keyboard. Lifting and carrying usually not to exceed 20 pounds.
Mental Requirements: Interpersonal interactions, problem solving, analyzing/evaluating, decision making, discretion/confidentiality, math skills, teamwork, read/write/speak English, creativity and task handling.
Working Conditions:Work is performed in an office environment but also requires mobility within the office. May be required to travel to other Credit Union facilities and various locations for job related training, meetings and events.
Note: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job. Salal Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
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