Director, Talent & Human Resources – Glide

Director, Talent & Human Resources

San Francisco, CA




Building on more than 50 years of unparalleled service and leadership in the Bay Area, GLIDE is deepening its impact, expanding its reach, and building on a transformative legacy of serving the most marginalized with unconditional love and radical inclusion. GLIDE is approaching this important moment in its history with a sophisticated senior team and Board of Trustees focused on evolving this iconic organization and setting it up for another 50 years of success. Leading with a vision outlined in GLIDE’s new five-year strategic plan, “GLIDE Forward,” this incredible team is building a next generation of services, elevating its voice on social justice, and launching a new comprehensive campaign to secure GLIDE’s sustainability. GLIDE’s active community ranges from billionaires such as Warren Buffet to people overcoming homelessness. GLIDE is searching for an experienced, inclusive Human Resources professional to join the Chief People Officer in impactful strategy and operations in building a high performing HR team to serve and support our committed and passionate employees. They will be joining an authentic, committed group of staff who are transforming the lives of the most vulnerable. 





The Director Human Resources (DHR) reports directly to the Chief People Officer (CPO) and provides direct management of HR Operations and activities, while supporting priority strategic initiatives under the leadership of the CPO. The DHR will oversee the daily performance and workflow of the HR department and have responsibility for Employee Relations, Recruitment, and Payroll and Benefits. The position will ensure an HR team that supports all staff in all levels of the organization, and effect recruitment and retention results culminating in a highly engaged staff. The ideal candidate will handle complex situations and multiple responsibilities simultaneously, mixing long-term projects with the urgency of immediate demands. The DHR should demonstrate the ability to be proactive and mitigate risk for the organization, while supporting the CPO in creating an engaging and values-based, world class environment for staff and clients. 



Other duties can be assigned, and the duties and responsibilities of the job are subject to change without notice. 


• Collaborates with The CPO and senior leadership to understand the organization’s goals and strategy related to organizational development, staffing, recruiting, and retention. 


• Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organization’s human resource compliance and strategy needs. 


• Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development. 


• Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management. 


• Conducts research and analysis of organizational trends including review of reports and metrics from the organization’s human resource information system (HRIS) or talent management system. 


• Monitors and ensures the organization’s compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance. 


• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management. 


• With the CPO, develops and implements departmental budget. 


• Facilitates professional development, training, and certification activities for HR staff. 


• In collaboration with CPO, may identify and facilitate internal all-staff and other meetings to advance HR and organizational priorities. 


• Oversee large, often cross-functional, organization-wide HR projects or initiatives; bring together important stakeholders and help drive decisions. 


• Research, perform benchmarking, analyze data, and make recommendations to the CPO and leadership team around human capital and talent best practices. 


• Propose the creation of new systems and processes to streamline all HR operations. 


• Project manage the implementation of a suite of new HR systems. 


• Directly lead Human Resources Manager and Payroll and Benefits Manager. 


• Coach and mentor direct reports regarding performance and problem resolution. 


• Ensure the development and retention of staff by growing and investing in each person’s knowledge, skills and abilities. 


• Consistently communicate responsibilities and expectations using tools such as work plans, performance evaluations, regular feedback. 


• Work with CPO to resolve employee relations issues in accordance with GLIDE’s policies and procedures. 


• Experienced senior HR professional with generalist background, excelling at all areas of people management. 


• Highly organized with strong ability to manage multiple priorities with a proactive sense of initiative and follow-through. Ability to sense/identify potential opportunities and challenges and adapt plans and processes to ensure successful results. 


• Sound judgment, including the ability to maintain total confidentiality concerning highly sensitive information and the ability to act with discretion always. 


• Excellent people management skills and the ability to coach and mentor HR team members, but also other managers, leaders and staff, across the organization. 


• Demonstrated commitment to GLIDE values, mission, social justice and racial equity and inclusion. Demonstrated commitment to serving the most vulnerable. 


• Demonstrates the principles of Cultural Humility. Has the ability to work effectively across cultures. Demonstrates a commitment to learning, communicating and working respectfully with people different from themselves. 


• Strong ability to multi-task and prioritize multiple initiatives and projects objectives within specific timelines and to work both collaboratively and independently on critical projects. 


• Excellent interpersonal skills. Ability to establish and maintain effective working relationships with those contacted in the course of work. 


• Ability to operate with purpose, urgency and accuracy while remaining flexible in a highly fluid environment. Able to assess and calibrate to highly nuanced situations and take appropriate actions. 


• Bachelor’s degree (B.A.) or equivalent in work experience. Graduate degree a plus. 


• 10+ years’ related experience, or equivalent combination of education and experience, in Human Resources. 

• Excellent decision-making capabilities based on analytical skills and critical thought processes. 

• Ability to be creative and innovative in bringing solutions to problems. 

• Solid communication skills, written and verbal. 

• Experience in Equity and Inclusion is a plus. 

• Solid understanding of evolving employment law, both state and federal. 

• Experience working in a fast-paced environment that requires great time-management skills, and the ability to prioritize assignments. 

• A reputation for responsiveness, thoroughness, and accuracy. 

• Experience working with confidential information requiring discretion and tact. 



Preferred PHR or other designation, a plus. 


• Exceptionally strong verbal communication skills. 

• Excellent spelling, grammar and writing skills needed to draft detailed instructions, correspondence, memos, and other required documentation. 


• Ability to read and understand financial reports, budgets and materials, along with data analysis, 

• Basic mathematical skills 


• Advanced skills in complete suite of MS Office, including strong Excel, Word, Outlook, PowerPoint, etc. 

• Experience with virtual meeting set-up, facilitation and Zoom is a plus. 

• HRIS systems experience, including applicant tracking, learning and management and employee relations management software a plus. 


The physical demands described here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. 

• Ability to see details of objects at close range. 

• Ability to hear within normal range and communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population. 

• Ability to use standard office equipment, and access, input and retrieve information from a computer. Ability to use keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time. 

• Requires physical ability to sit and keyboard for long periods of time (stationed at computer 75% of work time). 

• This person must take frequent short breaks, integrate stretching into her/his daily duties to avoid musculoskeletal disorders. 

• Activities that occur frequently are standing, walking and handling. Activities that occur occasionally are climbing staircases. Activities that occur infrequently are bending, squatting, crouching, kneeling, twisting, reaching straight, above, and below shoulder level with both shoulders individually or at the same time, carrying and lifting to 25 pounds. 

• Ability to move about. Will come and go from the work area repeatedly throughout the day. Ability to move quickly to address emergency or potentially dangerous situations. 


The work environment described here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. 

• Fast paced, with frequent interruptions, demanding, social services office environment. 

• Noise level is moderate to noisy and lighting is conducive to completion of work. 

• The employee may be exposed to air borne pathogens. 

• GLIDE’s buildings are in the Tenderloin, and we are part of (and committed to) the Tenderloin community. Due to our surroundings, it is important to always be aware of what is going on around you while walking around the neighborhood. GLIDE maintains an “open door” policy to the community and its clients, who frequently enter and leave the building. 


GLIDE is committed to diversity & inclusion and continually working to build an organizational culture and climate in which every voice is valued, staff have a sense of belonging and connection with one another and to the organization, and staff feel empowered to do their best work. We specifically encourage people of color, individuals who identify as LGBTQ and individuals with disabilities to apply for this position.



All interested parties are urged to apply by completing the form below. 


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Alternatively, you may apply by providing a current resume via email to



If you need assistance or an accommodation due to a disability, please contact Nicole Ferrer at 253.951.6408.



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