Provail – Chief Operating Officer




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 Located in Seattle Washington, and serving King and Snohomish counties, PROVAIL addresses critical gaps in services for the disability community. PROVAIL provides services for children, youth, and adults with a broad-range of abilities – including those with the most severe challenges, for whom service options are often limited.  PROVAIL’s programs allow for a unique and collaborative, holistic approach, resulting in an improved quality of life for people of varying abilities.Throughout PROVAIL’s 80-year history, they have learned that there are 3 primary categories of services, that collectively maximize accessibility and inclusion. 


Those categories are:


Mobility and Communication


  • PROVAIL’s Assistive Technology and Therapy Clinic offer innovative mobility and communication tools and technology to support children and adults with disabilities to access their community in a whole new way.
  • Employment
    • PROVAIL partners with local businesses to create customized positions for employees with disabilities that allow for future growth and career advancement, offer competitive wages and benefits, and promote community presence and inclusion.
  • Home and Lifestyle
    • PROVAIL’s Home and Lifestyle services offer a range of programs to enhance the opportunities for children and adults with disabilities become more active and involved members of their communities. Programs include the Brainspace assisted living program (for survivors of traumatic brain injury) and our Community Living houses for adults with developmental disabilities.

With 430 staff members, the PROVAIL family is the heartbeat of the work. Without the collective passion and dedication, this important work would not be possible.


As a new position to the PROVAIL executive team, the chief operating officer (COO) will be a key strategist, thought partner, and leader within the organization.  Reporting to the chief executive officer (CEO), the COO will have strategic and operational responsibility for PROVAIL’s 3 key programs: Mobility and Communications, Employment Services, Community Living (Home and Lifestyle). The person in this role will be responsible for the implementation of programmatic initiatives that result in increased impact and access to services for people with disabilities. The COO will work in partnership with 3 program directors who manage PROVAIL’s complex day-to-day operations. The COO will be a partner, advocate and collaborator that will add capacity to strategic conversations regarding process improvements, program innovation, and scalability.  The COO will be someone who will work collaboratively with other leaders thorough the organization to ensure efficiency and alignment, guaranteeing operational and financial excellence.  


Given the current position of the organization, the COO will be a critical driver, leading the organization towards increased sustainable growth and innovation. PROVAIL is ready and poised to serve greater numbers of clients, generate increased revenue, and improve operational efficiency, all of which speak directly to the mission and vision of the organization.


Specific responsibilities of the COO include, but are not limited to the following:


Strategic Leadership

  • Identifies growth opportunities that will result in more clients served and increased revenue
  • Operationalizes and systematically evaluates the effectiveness of strategic initiatives between service programs, HR and finance
  • Actively engages in and facilitates conversations that increase the depth of collaboration and understanding between departments.  
  • Participates in budget planning exercises ensuring a strategic, long term and short-term view
  • Is a visible champion of DEI, ensuring the organization can attract, support, and retain top talent
  • Lead and/or participate in external collaborations and partnerships.
  • Ensure strong, professional relationships with key funders and stakeholders.
  • Model and communicate the agency core values and ensure that policies, practices, and operations are aligned with PROVAIL’s values.


Program Leadership

  • Lead PROVAIL’s strategic programmatic agenda – ensuring high levels of satisfaction and success
  • Identify opportunities for PROVAIL to leverage cross-program strengths to take advantage of new opportunities and/or to address organizational challenges.
  • Use performance data to analyze and evaluate program outcomes, fostering a culture of continuous improvement and accountability.
  • Consistently and accurately communicate programmatic outcomes to the CEO and executive team


A successful COO will be an individual who can provide impactful leadership, ensuring measurable impact in an ever-changing and unprecidented time. The COO will also have:


  • Action-oriented, entrepreneurial, flexible, and innovative in their approach to operational management
  • Translates learnings into measurable solutions for team members and the organization
  • Demonstrated success leading decentralized, cross-functional / interdisciplinary teams
  • Demonstrated track record of excellence in operations management, including budget development and fiscal management.
  • Ability to create operations plans tied directly to strategic goals
  • Understands the value in maintaining enduring relationships (internally and externally) that will continue to advance PROVAIL’s mission
  • Looks for opportunities to create new partnerships and allows others to leverage existing partnerships
  • Brings a healthy sense of humor, and an ability to have fun while working hard
  • Exudes a “can-do” mindset and embraces the concept of “failing-forward”
  • Strong orientation to data driven decision making
  • Creates a culture that embraces diversity, equity, and inclusion.
  • Uses active process of curiosity, humility, collaboration, learning and un-learning and adapting
  • Communicates in clear and compelling ways (written/verbal) and appropriately adapts messaging to environment / audience
  • Exhibits a proactive, passionate, and collaborative attitude


Successful candidates will likely possess the following:


  • 10+ years of senior leadership experience, preferably in the non-profit sector
  • Leadership depth, maturity and collaborative skills to garner trust and confidence of direct staff, senior management staff, the CEO, and the Board of Directors
  • Experience supporting the professional development of direct reports through coaching, mentoring and a strengths-based approach
  • Analytic and decisive decision-making skills with the ability to prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals.
  • Proven commitment and experience in advancing DEI agenda, principles, and practices. 


This is a full-time position with a salary range of $150,000 – $175,000 a year depending on experience and qualifications. PROVAIL offers an excellent benefits package including health care, 403(b) retirement plan and generous paid time off allowances.




PROVAIL is committed to diversity & inclusion and continually working to build an organizational culture and climate in which every voice is valued, staff have a sense of belonging and connection with one another and to the organization, and staff feel empowered to do their best work. We specifically encourage people of color, individuals who identify as LGBTQ and individuals with disabilities to apply for this position.



All interested parties are urged to apply by completing the form below. 


Click or drag a file to this area to upload.



Alternatively, you may apply by providing a current resume via email to PROVAIL is committed to offering reasonable accommodations to job applicants with disabilities. 



If you need assistance or an accommodation due to a disability, please contact Nicole Ferrer at 253.951.6408.



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