The primary responsibility of the Vice President of Property Operations is to ensure that all residents have a safe, clean, well-managed and affordable home while operating each building at maximum efficiency. Additionally, CHH is committed to creating opportunities for residents to succeed. Ensuring the long-term stewardship of the portfolio and being recognized as one of the premier owners and operators of affordable housing nationally, are two of our guiding principles. The Vice President of Property Operations (VPPO) is an organization leader who has primary responsibility over all aspects of property operations including Core Property Management Services, Resident Services, and Facilities Management. The VPPO is responsible for a portfolio of 51 properties (1,605 units) including over 2,200 residents and the direct supervision of the Associate Director of Property Management, Director of Facilities and Resident Services Manager and oversight of about 40 full-time staff.
The VPPO reports directly to the CEO and serves as a member of the Executive Team providing broad organizational leadership beyond their direct responsibilities. As a member of the Executive Team, the VPPO interacts with the board and board committees and works closely with the CEO, Senior Vice President & Deputy Director, the VP of Finance, VP of Asset Management and VP of Advancement and External Affairs. The VPPO is a leader within the community and the affordable housing industry. The successful candidate will be an articulate and persuasive communicator, analytical decision-maker, and technically advanced affordable housing professional with property management and real estate leadership experience. We seek a leader who will ensure efficient business operations, tight resource management, and effective delivery of housing to our residents through a focus on resident and customer experience.
Property Operations Leadership
- Provide leadership and direction for all Property Operations staff.
- Manage and supervise the Associate Director of Property Management, the Resident Services Manager, and the Director of Facilities.
- Oversee in collaboration with Human Resources and department leadership the recruitment, hiring, training and development of all Property Operations staff.
- Evaluate and recommend improvements in and implement internal systems to improve efficiency, improve resident experience and provide staff with effective tools to accomplish their tasks.
- Work with your team to create and maintain policies and procedures to facilitate operations of the department.
- Oversee timely and accurate reporting to leadership as outlined by Asset Management and Finance.
- Represent CHH regarding property operations policies and actions externally.
- Maintain relationships with key regulatory and funding partners like the Seattle Office of Housing, HUD, WSHFC, the WA Department of Commerce and banks.
Core Property Management
- Ensure that our properties operate efficiently with particular focus on low vacancy, rapid unit turns, and timely collection of receivables and any other measurements established by the Asset Management and Finance teams.
- Ensure active, compliant, and affirmative leasing activities to ensure that properties are maximally occupied.
- Ensure a culture of rapid and transparent communications in Property Operations, between departments, with residents, and external stakeholders.
- Ensure the timely preparation of annual property budgets as prescribed by Finance and ensure that ongoing operations conform to budget.
- Ensure that all operational, fiscal, and tenant related compliance obligations required by HUD, WSHFC, Seattle Office of Housing, Washington State Department of Commerce, King County and any and all other regulatory agency with whom CHH has a compliance obligation, are monitored and met to the highest levels.
- Collaborate and support Real Estate Development during new construction and rehabs advising in design functionality, determination of project scope, lease-up, resident management, and temporary relocations. Work to ensure smooth transition from development to operations.
- Working closely with Asset Management and the CEO manage all commercial tenants including customer experience, AR, and leasing.
- Oversee and manage CHH’s wholly owned, third party real estate management firm, CH Real Estate Management Services LLC.
Customer Experience and Resident Services
- Ensure the highest standards of resident and customer experience throughout our portfolio.
- Foster an organization-wide culture that priorities customer/resident experience and promotes healthy resident communities.
- Foster communications with the Resident Services team to ensure that our communities are healthy, well-managed, and that all resident and customer issues are handled systematically and in a dignified manner.
- Support the Resident services team to ensure their work is prioritized throughout the organization.
- Support the development of Resident Services programs in order to enhance quality of life and build community throughout the portfolio.
- Maintenance and Facilities
- Ensure the highest possible standard of building conditions and facilities management.
- Ensure that repairs at all facilities are carried out rapidly, courteously and to the highest standards practicable.
- Maintain a system of managing, tracking and reporting maintenance work.
- Ensure a system for emergency maintenance and repairs.
- Ensure that all products and materials conform to our sustainability and health guidelines.
- Working with Asset Management and Sustainability manage the portfolio to annual energy, water and waste efficiency targets.
Organizational Leadership and Administrative
- Report to the CEO. Attend weekly supervisory meetings, report on the progress of work, and collaborate with the CEO on key decisions.
- Serve as a member of the Executive Team and participate in organizational decision making.
- Prepare and submit weekly reports to the CEO and monthly reports to the CEO and Executive Team.
- At the direction of the CEO attend Board meetings and report to a Board committee.
- Think critically through the lens of racism and intersections with poverty. Know core principals of antiracism and ground those principles in everyday work.
The successful candidate will:
- Possess the experience to best connect with and support the learning and advancement of people of color and other diverse communities.
- Have a significant background in property management either in the market rate or affordable realms, with both hands-on experience and broader leadership experience.
- Have high level written and verbal communication skills, presentation skills and the ability to create consensus and “bring people along”.
- Be highly ethical and compassionate.
- Demonstrate a history of leadership both formal and informal, and across teams.
- Be an acute analyzer and problem solver.
- Have strong organizational and managerial skills with attention to detail.
- Master’s degree in real estate, business administration, finance, law or other relevant discipline.
- 10 to 15 years’ experience in property management, real estate, asset management, affordable housing, LIHTC, HUD, etc.
- Washington State Managing Broker License.
- Understanding of Landlord/Tenant laws.
- Understanding of affordable housing financing sources and regulatory agreements.
- Strong Excel, Word, Boston Post/Yardi, and other computer skills.
- Must be willing and able to undertake some travel.
Candidates selected for this position must pass a criminal history background check prior to employment with Capitol Hill Housing. Capitol Hill Housing is an Equal Opportunity Employer; all qualified candidates will receive consideration for employment without regard to race, color, religion, sex or national origin.