Technical Service Manager

Technical Services Manager





If you are a skilled leader, have experience managing employees and are looking for the rare opportunity to make a smooth transition into leading a group of employees who already have a successful process in place, we want to hear from you!

One of the largest independently owned document imaging dealers in the nation is currently seeking a Technical Manager to oversee, Mechanical, Network and Managed IT Technicians, at our office in Seattle, WA.
Our ideal candidate will have experience in the Copier/Printer Repair and technology industry. The Technical Service Manager is responsible for coordination of the field, shop and dispatch activities within the Branch, which is steadily growing. They will also be required to maintain profit that is comparable to industry benchmarks, while focusing on high levels of customer retention, award winning service, and managing a budget.


Minimum Requirements:

  • 3-5 years’ experience in copier/printer repair industry
  • Prior experience managing 10+ service employees
  • Min. 3 years’ experience in management or supervisor role
  • Demonstrative ability to recruit, motivate and train our technical force
  • Evaluate cost of operation and establish work assignment benchmarks
  • Strong start to finish management skills
  • Ability to be fair and hold subordinates responsible for branch revenue and cost budgets
  • Self-starter with strong problem-solving abilities
  • Ability to set compensation structure standard with the industry
  • Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
  • Ability to manage approximately 30 technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges.

Pacific Office Automation offers a competitive salary and an outstanding benefits program, including:

  • Medical/dental/vision insurance
  • 100% Matched 401(k)
  • FSA programs
  • Energetic, dynamic, and fun work environment (events, banquets, trips, clubs, etc.)